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For your reference, we have included the original job posting below.
Account Executive - General
Job Number:
26862845
Company Name:
Confidential Company
Job Location:
New York City Metro, NY US
Job Category:
Sales & Sales Management
Account Executive - General
Healthcare Payer Account Manager Job Description This position will be responsible for managing the relationships with key clients, many of whom are leading healthcare payers. The Account Executive will be responsible for the long-term health of our relationship with the senior leadership (CxO-level), as measured by customer satisfaction, profitability and broad-adoption of our solutions within the organization. The ideal candidate will have proven experience in building, managing and expanding client engagements. This includes documenting and gaining achievement from client on tangible value being received by client. This also includes building and expanding senior-level (CxO-level) relationships with large, complex enterprise customers in healthcare cific responsibilities include, but are not limited to: Accountable for the relationship throughout the customer lifecycle from post sales-through-implementation, solution deployment, ongoing support and contract expansions. Document, present and gain agreement on tangible value provided and quantifiable ROI to client. Maximize adoption of the contracted solutions that the company has provided. (ie users, data, training, etc.) Provide recommendation to client on business issues that can be addressed by the companys solutions. Monitor and take action on customer satisfaction through periodic, qualitative and quantitative measurements. Manage contracted business to specific <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />ACV, Revenue and Profitability levels as forecasted. Build deep understanding of the clients current economic environment and business challenges (ie filings, costs, strategic goals, financial targets) Create and execute an annual Account Plan containing s specific client strategy, goals and metrics for the key business areas and how their solutions can solve these problem including:o Clinical (ie Disease Mgmt, Medical Mgmt, Case Mgmt, etc.)o Provider (ie Network, P4P, contracting)o Sales and Marketing (Employer)o IT o Financial Work closely with key business owners to understand, create and execute changes to the companys solutions to achieve their goals.o Includes working with the internal team (performance analysts) to implement these changes Continual engagement to drive strategic entrenchment and use case (document 2 user cases/year) Participating in customer team and planning meetings Organize and drive customer value opportunity assessments (identify and document 1/year) Organizing and driving bi annual client executive meeting events Tight coordination with Implementation Services team on live projects; Ensuring that all Implementation items are prioritized accordingly Drive resolution of customer issues that may span business groups. Closely monitor service delivery quality and customer feedback in partnership with implementation and support teams Drive customer engagement and participation in product development efforts and user groups Critical subject matter expertise is necessary and includes a detailed understanding and experience with the diverse business needs and drivers of the Payer market segment including: Medical Cost Ratio (MCR) improvement through: Provider contract performance Medical management Network management Provider incentive and/or compensation strategies P4P initiative/program enablement Strong appreciation of the value of data aggregation and analytics on Payers disparate data silos An ideal candidate will also possess a view of the key drivers/metrics in the Software-as-a-Service (SaaS) industry and an understanding of analytics business models. 3-5 years of consulting experience within large Healthcare consulting organization Category: Account Management
