Client Care Representative (Edmonton)

Client Care Representative (Edmonton)

Title: Client Care Representative (Edmonton)
Location: CA-AB-Edmonton
Other Locations:

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TVT. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team.

Do you share our passion?
We understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package including benefits and a starting wage of$19.59 per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, ts, cyber cafes and career development planning. All of this will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support. Also, in order to insure your success in your new role,you will be provided with 8 weeks of Full-Time paid training for which you must be available to attend.


Working in an established world-class contact centre that offers excellence in post-sales support for TELUS products and services, you will provide world-class customer care in a call centre environment to our clients. You will also interpret client requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.

Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centres there are opportunities for you to become eligible for our At Home Agent program.

The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home rather than from the traditional office location. An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office.
Required Skills, Abilities, and Attributes:
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Successful experience in a sales role and/or customer service environment
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Familiarity with communication products and services
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Mathematical aptitude
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Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
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Ability to present a professional image and communicate effectively
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You are able to analyze data, utilize problem-solving skills, and recommend solutions
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Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
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Must have accurate and efficient keyboarding and data entry skills
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Commitment to continuous improvement
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Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
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Familiarity with voice and data/IP products and services is an asset
Additional Requirements:
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You have the ability to work various shifts including evenings, weekends, and statutory holidays, based on business requirements
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We are offering Part time positions
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Available to attend a 8 week full-time training program
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We are open: Monday-Friday - 7:30 am - 8:15 pm; Saturday and Sunday - 9:00 am - 5:15 pm
At TELUS, you create future friendly possibilities®

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.