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You are a customer service and sales superstar! Your support is top notch and you pride yourself on creating memorable customer experiences and being a positive initial point of contact for each customer you assist.
You MUST love sales and interacting with people. It's natural for you to build rapport with others and make new friends easily. You are competitive by nature and motivated to exceed daily goals.
Additionally, you have an aptitude for technology and learn new programs and processes effortlessly. You are lightning fast when multi-tasking and can remain focused in a very busy environment.
What You Will Do
From the comfort of your home office, you will be assisting customers of our ServiceMagic client () via phone, email and/or chat. You will help assess customers needs and schedule appointments and/or refer them to the applicable pre-screened home-improvement contractors in their area. In addition, you will use your sales skills to offer appointment setting for additional services. You will ensure each customer enjoys an amazing experience and wants to come back for more!
Why VIPdesk
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity.
We are a pioneer of the homeshoring business model and are a proven premium service provider with 20 years of experience. VIPdesk is headquartered in Alexandria, VA and is supported by a home-based team throughout the United States.
Brand Ambassadors have flexible schedules that ensure a work/life balance, and are eligible for VIPdesks Perks Program!
VIPdesk is proud to be an equal opportunity employer, M/F/D/V.
