Customer Service Representative - Help Desk (Potential Full-Time Hours)Title: Customer Service Representative - Help Desk (Potential Full-Time Hours)
Location: CA-AB-Edmonton
Other Locations:
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TVT. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team.
Do you share our passion?
In return:
TELUS offers flexible work/life balance options with schedules that are posted up to 5 weeks in advance. You must be avalible to work days, evenings, nights, and weekends as we are open 24 hours a day, 7 days a week, 365 days a year and require complete availability.
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package including benefits, and a starting wage of$19.42 per hour. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, ts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support.
Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centres there are opportunities for you to become eligible for our At Home Agent program. The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home, rather than from the traditional office location. An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office.
Key Responsibilities:
Working in an established world-class contact centre in Edmonton that offers excellence in post-sales support for TELUS products and services, you will provide world-class technical and non-technical support in a call centre environment to our customers. You will also interpret customer requirements and communicate solutions, while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.
ESSENTIAL QUALIFICATIONS
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Experience working in a customer service environment (retail, call centre, IT support)
* Excellent communication and problem-solving skills
* A positive, friendly attitude
* An understanding and/or experience in the sales process
* Ability and aptitude to learn new processes and systems
* Ability to work independently with a minimum of supervision in a fast-paced environment
* Ability to multi-task
ASSETS
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Post secondary education in a technical or operating systems support role
* Working knowledge of the Internet, Internet technologies, and e-mail as well as Windows and other operating systems
* Familiarity with trouble reporting systems
* Aptitude for recognizing and creating sales leads
The career you've been waiting for is here! If you have a passion for growth, believe in spirited teamwork, and have the courage to innovate, then it's time you join our team.
At TELUS, you create future friendly possibilities®
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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