Director of Client Service - Information Management

Director of Client Service - Information Management

The Director of Client Service - Information Management has primary responsibility for the development of new business; the management of existing clients, engagements and Consultants; and participates in recruiting of Consultants to expand our Information Management practice which includes supporting clients in the areas of Program Management, Project Management, Business Analysis, Business Intelligence and more. This position will be located in Seattle.

Responsibilities:

• Work with internal management team to develop client relationships within existing accounts and new accounts focused on Information Management (Information Technology) Consulting in the areas of Project Management, Program Management and Business Analysis.


• Ideal candidate would have the ability to continually develop new business by identifying target clients, networking, meeting with target clients, and selling all Resources’ service lines.


• Cultivate and expand existing business relationships through frequent communication and regular client visits.


• Sell projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Consultants to the client, and negotiating billing arrangements.


• Represent Resources in appropriate professional and community organizations.


• Identify future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients’ expectations are met.


• Minimize Consultants “unassigned time” by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagement in the pipelines.


• Assist in the recruitment of Consultants, conduct interviews and assess skill set and competencies of candidates, negotiate Consultants’ compensation.


• Ensure approved business contracts are executed by taking responsibilities for the completion of all engagement paperwork.


• Support team goals of the office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges.


• Provide for timely collection of receivables by monitoring payment of client invoices.


• Maintain strong communications with Consultants assigned to client engagements.

Professional Qualifications:

• Minimum Requirements: Ten (10) years of experience, including Big Four IT consulting experience and management level experience in the IT consulting industry. 


• A professional network in the Seattle area; systems implementation and ERP experience.


• 4-year bachelor degree.


• Experience identifying opportunities with clients, networking and generating leads.


• Demonstrated track record of positive change in all positions held.

Personal Characteristics:

•  A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.


• Ability to respond effectively and quickly to clients’ needs and issues.


• Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants and management.


• Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.

Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance.

Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives.

With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways.

Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies. Please visit us at