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For your reference, we have included the original job posting below.
Inside Sales Representative - Call Center
Job Number:
24658335
Company Name:
Cablevision
Job Location:
Multiple Locations, NJ US
Job Categories:
Sales & Sales Management Customer Service
Salary:
$25K - $85K
Minimum Education:
High School Diploma
Inside Sales Representative - Call Center
Are You Ready To Answer The Call! Cablevision Will Show You The $$$$ Sell video products and services to residential customers, ensuring growth of new market penetration plus upgrade and retention of market customer base (where applicable). Understands and communicates to customers knowledge of all video products and services, including new and varied technological features, product equipment functionality, existing programming content, pricing, packaging and channel lineup. Understands all phases and aspect of the customer billing system and is able to interpret and explain to the customer current and historical information contained within the system in response to any customer related inquiries. Demonstrates professional salesmanship through the use of highly developed sales techniques and effective presentation skills. Provides constant feedback to relevant Cablevision departments regarding customer satisfaction, developing customer needs and customer likes and dislikes. Responsible for performing timely and accurate order entry of each sale or upgrade transaction made. Responsible for performing any and all administrative tasks through use of appropriate company documentation relating to all sales activities by ensuring documentation is completed in a full and accurate manner. Responsible for meeting company standards pertaining to quantity and quality of work performed on an ongoing basis. Responsible for performing all work related tasks in a manner that is in compliance with all Cablevision policies and procedures.
Requirements:
Articulate with strong oral and written communications skills. Bilingual(English/Spanish) a plus. Strong negotiation and problem solving skills. A minimum of 1 year proven track record of success of consumer sales in an Inbound Sales/Call Center environment preferred. Proven track record of success in sales of telecommunications products a plus. Ability to work independently and be self-motivated. Basic computer and keyboard skills required for. Experience with CableData or other comparable billing system a plus.
Fluency in English and Spanish is desirable.
Must be willing to work nights, weekends and some Holidays.
