IT Service Desk Analyst

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IT Service Desk Analyst

Job Number:	41583971
Company Name:	Confidential Company
Job Location:	New York, NY Us
Job Category:	Information Technology
Salary:	$65K

Education and Experience Required:

At least 2 years experience working for a Financial Institution in a Service Desk role.

At least 3 years experience working in an IT Technical role with an MCP/MCSE competency covering Hardware/Software/Networking/ proficiencies

Preferably ITIL Qualified – Version 2 or 3.

Excellent Customer Service skills , able to deal with challenging situations arising from IT systems outages

An experienced Customer facing analyst who can meet the expectations of a wide and varied Userbase.

HDI Customer Service Representative certification advantageous

Key Tasks and Responsibilities of the role include, but are not limited to:

Call Logging – ensuring calls are logged accurately, prioritized correctly, with all major outages escalated immediately.

1st Line Support – Troubleshooting for all US business teams to Incident resolution where possible

Communication – ensure Customers are kept abreast of the status of their incidents with regular updates.

EOD Batch Overnight Processing – able to run an EOD process from start to finish, ensuring overnight issue escalated immediately.

Ensuring awareness & compliance with all Bank and Regulatory rules

Intermediate Business Systems Analyst

May 13

Sr Systems Analyst (IT)

May 18

Senior QA Analyst

May 23

Senior Quality Analyst

May 25

Senior Information Security Analyst

May 23

Senior Application Security Analyst

May 25

Director IT

May 22

Programmer Analyst

May 25

Senior Business Systems Analyst

May 24

Intelligence Analyst

May 18

IT Service Desk Analyst