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As a Retail Men's Shoes Commission Sales Associate, you will provide outstanding customer service to all Macy's customers by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business. Your primary responsibility will be to deliver Macy's customer service promise by ensuring quick and efficient register transactions and friendly and professional interactions with all guests. In addition, you will work to present merchandise that is signed clearly and accurately and maintain a neat, clean and organized shopping environment.
Key Accountabilities:
Maintain customer service and selling as the priority
Demonstrate knowledge of store products and services and use this knowledge to build sales
Practice suggestive selling, offering every customer related items in order to drive multiple unit sales
Understand and properly execute all systems and procedures to ensure a quick and efficient transaction
Handle returns graciously, always saying yes and involving a manager when judgments need to be made
Comprehend and maintain department standards
Follow special department operating procedures
Share equally in the operational responsibilities of the department as customer traffic allows
Achieve the company standard for sales productivity and credit solicitation
Adhere to weekly work schedules and be flexible to the needs of business
Maintain merchandise presentation standards of department and ensure merchandise is replenished on the selling floor
Maintain up-to-date client information in order to drive sales
Skills Summary:
Previous selling experience and product knowledge in Men's Shoes a plus
Ability to build relationships, solve problems and impact and influence others
Possesses drive and is goal-oriented
Demonstrates an energetic and positive attitude
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
Proficient in register transactions and is adaptable to new technology
Ability to communicate effectively with customers, peers and management
A team player who possesses the ability to work in a learning environment
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
