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For your reference, we have included the original job posting below.
Macy's Herald Square, New York, NY: Wedding & Gift Registry Manager and District Mentor
Job Number:
41170287
Company Name:
Macy's
Job Location:
New York, NY US
Job Categories:
Sales & Sales Management Customer Service
Macy's Herald Square, New York, NY: Wedding & Gift Registry Manager and District Mentor
Overview:
As a Wedding & Gift Registry Manager and District Mentor you will support My Macy's and supervise all daily activities in the Wedding and Gift Registry area of a Flagship Location as well as the training and mentoring of Gift Registry Consultants in select Partner Stores within the District
Key Accountabilities:
Sales
Drive and exceed sales goals by developing and executing strategies
Deliver on the Focus-on-Five metrics by increasing Registry service scores, enrollment numbers, quality Registrations, and driving Registry sales
Identify key Registry items, assortments and sales-driving opportunities; work with District Merchant and Planning teams to support My Macy's
Partner with Regional Gift Registry Executive and store team to plan and execute internal and external Registry events
Provide leadership and direction to drive execution of Home Store promotional events
Drive and exceed sales goals by developing strategies and leading Gift Registry Consultants
Customer
Ensure exemplary service and selling capability is delivered by Selling Staff and personally demonstrate priority of customer approach and selling to influence positive performance among others
Review individual Selling Metrics with Gift Registry Consultants - provide recognition; develop and communicate strategies to improve results
Ensure optimum Wedding and Gift Registry coverage
Train Gift Registry Consultants on selling skills, selling capabilities and product knowledge via daily one-on-one coaching
Develop an understanding of the local Gift Registry customer (both gift giver and Registering couple), and promote customer-specific aspiration products
People
Recruit, hire, on-board and train a team of business-minded and customer savvy consultants through direct and remote supervision. Role Model outstanding customer service
In partner stores without dedicated Gift Registry Consultants, educate Home Store Associate population on Registry business, completion process, and key business drivers
In partners stores with consultants, Train-the-Trainer to communicate Gift Registry business needs to Home Store Associate population
Manage performance of Gift Registry Consultants; celebrate success and address areas of opportunities
Utilize structured and unstructured touch bases, including Reviews and Gift Registry Scorecard to coach to outstanding service
Partner with Regional Gift Registry Executive on structured training calendar and content for all stores in district to support Gift Registry Supervisor, Consultants, Home Store Sales Managers and Associates
Facilitate in person ""on-the-floor"" or on-line trainings (webinar, conference calls, etc) on product knowledge, Registry completion best practices, and new technology
On board in person new hired Gift Registry Supervisors, Consultants, and Table Top Sales Managers
Ensure consultants understand and utilize communication and training tools including email, Webinars and other systems; ensure Home Store Executives and Associates are proficient on Macy's systems
Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
Address Gift Registry Consultant concerns in a reasonable and fair manner, consistent with the values expected by the Company
Ensure that all procedures, policies and shortage programs are understood and executed by Gift Registry Consultants
Skill Summary:
Experienced leader, facilitator and mentor, able to train one-on-one and in classroom setting; in-person, and remotely
Demonstrates strong computer skills and proficiency (Microsoft Word, Excel, Web)
Embraces change in technology - Tech savvy, mobile and new media awareness
