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Macy's State Street, Chicago, IL: Merchandise Team Manager
Job Number:
43889327
Company Name:
Macy's
Job Location:
Chicago, IL US
Job Categories:
Sales & Sales Management Customer Service
Macy's State Street, Chicago, IL: Merchandise Team Manager
Overview:
As a Merchandise Team Manager, you will support My Macy's by directing the daily merchandise support functions for a multi-million dollar family of business. You will be directly responsible for the merchandising and signing teams. Primary focus is on making the departments, merchandise and floor customer-ready for business
Key Accountabilities:
Sales
Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities
Analyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies; partner with Executive team to execute
Use tools and analyze documents to forecast workload and allocate resources as needed
Direct merchandise receipt placement, replenishment and sales promotion set-up; partner with Executive team to plan and execute floor/fixture moves, merchandise placement and presentation
Execute all price changes, markdowns and signing; lead team and ensure accuracy
Manage physical inventory process and ensure that shortage prevention initiatives are executed
Process RTVs, salvages and make and breaks in a timely manner
Establish that selling Associates and Executives understand high level of merchandising expectations
Ensure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understood
Customer
Coach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiency
Role Model exemplary service, lead support staff to provide an outstanding shopping experience
Maintain high customer readiness standards; deliver a clean and neat selling floor and stockroom
Clearly communicate store and Company objectives so both management and staff are well informed
People
Recruit, select and train talented, results-oriented support Associates
Create a positive, inclusive work environment focusing on internal and external customer service and safety
Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company
Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed
Utilize review process as a tool for Associate talent development, promotion and advancement
Lead Associates in support of community service opportunities
Skills Summary:
A minimum of 3-5 years of operations/merchandising retail management
Productivity driven, task oriented and highly organized
Strong communication and leadership skills
Effective prioritizing and time management skills
Talent for selling floor merchandising
Strong administrative and negotiation skills
Ability to plan and execute strategies
Ability to build partnerships and direct teams
Commitment to exemplifying the highest integrity and professional business standards
Familiarity with workload systems
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
