Rental Sales Agent
DTAG Marketing Statement At Dollar Thrifty Automotive Group Inc., our employees are our #1 asset!
When you get your foot in the door, you take the first step in a challenging and rewarding career. So if you have the passion and skills to keep us a step ahead of the competition, then STEP UP and join our award winning team!
Job Summary & Responsibilities JOB SUMMARY:
Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with shuttle drivers for customer pick-ups.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
1. Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using approved sales techniques to encourage customers to utilize service options.
2. Receive telephone calls and handle customer related issues; direct other phone calls to appropriate personnel or take messages.
3. Complete, review and submit various reports to supervisor.
4. Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
5. Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe.
6. Enter and maintain information in location logs.
7. Maintain cleanliness of the rental office area and perform associated custodial duties.
8. Complete car exchange requests in computer system.
9. Communicate with bus drivers via two-way radio to coordinate the pick-up and delivery of customers.
10. Perform related responsibilities as assigned or required.
REQUIRED QUALIFICATIONS:
Knowledge and Skill
• Knowledge of and ability to use effective sales techniques.
• Ability to demonstrate effective interpersonal and communication skills with customers.
• Knowledge of car rental operations.
• Good organizational skills.
• Ability to manage stressful and unusual situations while maintaining good customer relations.
• Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression of Dollar to customers and employees.
• Ability to recognize the opportunity to present upgrades to customers.
• Ability to type and perform data entry accurately.
• Ability to process all paperwork according to policies and procedures.
Required Education/Experience
• High School Diploma or Equivalent
• At least 9 to 12 months of car rental or sales experience.
• Valid driver's license as required by state.
What's in it for you! • The opportunity to work for a Fortune 1000 Company;
• Competitive Health benefits, including a 401(k) plan;
• Employee Discount Program –Everything from Flowers to Movie Tickets, Automobiles, and Computers;
• The ability to drive your career forward – through our Manager in Training program;
• The chance to work for a company with Community Commitment: DTAG partners with Special Olympics, America Red Cross, & Habitat for Humanity among other organizations to give back to the communities where we live and work;
• Contribute to a team that believes in Value Every Time…for our customers, and for our employees
Equal Employment Opportunity Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.
Closing Statement Thank you for your interest in Dollar Thrifty Automotive Group, Inc. We appreciate your visit to our Career site, you can also find us on Facebook at:
STEP UP and Like Us today!
Company Description:
Dollar Thrifty Automotive Group, Inc. is headquartered in Tulsa, Oklahoma. Driven by the mission “Value Every Time,” the Company's brands, Dollar Rent A Car and Thrifty Car Rental, serve value-conscious travelers in over 80 countries. Dollar and Thrifty have over 600 corporate and franchised locations in the United States and Canada, operating in virtually all of the top U.S. and Canadian airport markets. The Company's approximately 6,000 employees are located mainly in North America, but global service capabilities exist through an expanding international franchise network.
Step Up! Join an Award Winning Team where you experience and expertise will drive your success! Apply today!
