Return Agent JFK International Airport (2)

Return Agent JFK International Airport (2)

Responsibilities
Responsible for greeting customers and going through all appropriate procedures at vehicle check in. This position requires a high level of customer service to ensure custeomer has a positive rental experience.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS: % TIME
1. Greet customers at vehicle check-in, inspect vehicles for damage utilizing sticker program/procedures, log fuel and mileage, recover fuel through procedures outlined, collect keys and any ancillary rental equipment, complete appropriate log and secure equipment according to procedure; close out rental agreements using hand held check-in devices.
60%

2. Act in a customer service role to ensure a positive rental experience by assisting with luggage and directions to airline check-in, reminding customers of personal belongings and securing any left belongings, receiving and responding to customer complaints using the PONA (Pass of Non Adjustment) process and directing customer complaints/issues to supervisor, if necessary.
20%

3. Identify and ensure removal of vehicles for turnback, preventative maintenance and mechanical from lot to designated areas.
5%

4. Monitor lot by identifying vehicles entering and/or exiting secured area.
5%

5. Prepare various logs/reports, including vehicle accident, damage/theft, fuel and mileage and mechanical malfunction reports.
5%

6. Assist in movement of vehicles between line and lots to maintain order and control.
5%

Perform related responsibilities as required or assigned.
Qualifications
REQUIRED QUALIFICATIONS:
Knowledge and Skill
• Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers and employees.
• Ability to understand and use automated hand held check-in devices.
• Good interpersonal and communication skills.
• Ability to write clearly and concisely.
• Ability to understand and follow oral and written directions.

Required Education/Experience
• High School Diploma or Equivalent
• At least 1 year of Customer Service experience
• Valid driver's license as required by state
DTAG Marketing Statement
Dollar Thrifty Automotive Group, Inc., a Fortune 1000 company and leader in the rental car industry, has its corporate headquarters in Tulsa, OK. We respect and value our employees, and recognize that they are the key to our success. We strive to provide a positive work environment and recognize and celebrate our achievements.
Benefits
Dollar Thrifty Automotive Group, Inc. Employee Benefit Plan provides a very comprehensive and industry-competitive health care benefit package to employees including medical, dental, vision, basic life insurance, accidental death and dismemberment insurance, supplemental life insurance, as well as short term and long term disability insurance.

The Plan also provides for a Health Flexible Spending Account and a Dependent Flexible Spending Account. In addition to the benefits described above, Dollar Thrifty also offers a 401(k) Retirement Savings Program that includes an employer match.

The Dollar Thrifty Employee Benefit Plan allows you the flexibility to elect benefits that best fit your individual and family needs.
Equal Employment Opportunity
Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.
Closing Statement
Thank you for your interest in Dollar Thrifty Automotive Group, Inc. We appreciate your visit to our Career Site. If you have interest and would like to be considered for any of our career opportunities, please apply on-line.