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For your reference, we have included the original job posting below.
Sales Agent (Work From Home)
Job Number:
32788845
Company Name:
Support.com
Job Location:
San Francisco, CA US
Job Category:
Sales & Sales Management
Salary:
Yes (amount not posted)
Minimum Education:
High School Diploma
Sales Agent (Work From Home)
provides Instant Technology Relief to consumers and small businesses directly via our portal and channel partners, which include retailers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs. We also educate and train consumers to take full advantage of their technology investment.
Responsibilities: Receives and handles Inbound Sales Calls Makes every attempt, using the prescribed sales techniques and call flow to close every sale Updates Customer Record Management database Responds to customer inquiries that go beyond typical scripted responses Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals Provides immediate feedback to customers problems/concerns using proper telephone etiquette Attends scheduled meetings as required by the Sales Team Supervisor Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance Participates in team briefings Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers Assumes responsibility for producing desired performance results Supports Sales Team Supervisor with reporting requirements
Qualifications: 2-4 years of experience in sales. High School Diploma or GED required; Associates degree or associated certifications preferred Excellent attendance and shift flexibility required Additional client specific requirements as necessary Knowledge of Microsoft Word, Excel (or similar Windows based software) Ability to accomplish multiple tasks of varying priority within allotted time frames Must demonstrate the ability to respond to group dynamics Maintain positive interactions with team members Must be able to work independently and in a team setting Ability to demonstrate and communicate Sales best practices to others effectively Ability to understand a variety of product services
Benefits & Compensation: Hourly rate of $9.00/hr plus commission! Eligible for medical, dental and vision benefits! 401K Plan! Employee Stock Purchase Program! Comfort and ease of working from your home office; no commute!
