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Description AT T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and ...
Description AT T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and ...
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Description AT T is at the center of the communication revolution. We are the number one wireless company in America and the largest telecommunications and ...
For your reference, we have included the original job posting below.
Sales Representative
Job Number:
26850785
Company Name:
Confidential Company
Job Location:
New York City Metro, NY US
Job Category:
Sales & Sales Management
Sales Representative
Testing Practice Manager BPO <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Requirement: This is a Business Development / Sales position that requires business acumen to evangelize and sell to CxO type management. The functions we outsource include Banking & Financial Services(Lending, Payments), Securities(Settlements, Recon, Asset Servicing etc) and Insurance (P&C, Life Claims, Billing etc) back office work. Additionally this could also include contact center, help desk and back-office shared services operations (F&A, HR, SCM, Legal) BPO work. We outsource to offshore locations globally demonstrating business value. Looking for a Testing Practice Manager BPO to lead a team of Practice Managers with the following experience/skills: Managing teams of BPO Sales Specialist or Solution Architects Experience in hiring and terminations based on business demand and employee performance Leading MBR and QBRs with team internally and also with customer on engagements Demonstrated ability and maturity to sell and build relationships with C-Level executives (Operational Heads, Shared Services Executives, CFO, CPO and HR divisions) Experience in generating demand / pipeline and establish client contacts on a proactive basis inside and out of existing accounts. BPO related experience in one, or more, of the following industries: Banking, Securities or Insurance Experience and strong understanding of BPO services including Banking & Financial Services(Lending, Payments), Securities(settlements, recon, asset servicing etc) and Insurance (P&C, Life Claims, Billing etc) , Contact Center, Help Desk , other voice and non-voice / back-office (cross portfolio) based processing. Experience with transformation through BPO Shared Services. Experience in driving and leading cross-functional teams remotely excellent communication, organization, and project management skills required. Experience in consultative solutioning, pricing and selling of Voice and non-Voice BPO Services to C-Level executives. Revenue targets for bookings and billings adaptability Experience with Six Sigma, Lean, Kaizen quality approachesExperience in working with offshore (e.g. India-based) service providers and multiple-timezones Roles and responsibilities: Managing teams/territory of BPO Sales Specialist or Solution Architects Employee recruitment, on-boarding, mentorship, on-job-training and terminations MBR/QBR reports on internal business and externally with customers Networking with BPO Advisors and Analysts Biz Dev (demand generation and pipeline) and driving new order bookings for BPO Service Line Lead RFx process, soln. presentations & client workshops Solutioning, pricing & selling cross portfolio of BPO services by leveraging onsite-offshore model Identify & drive pricing models in opportunities. Independently develop and lead / driving client engagements and account / sales plans. Evangelizing BPO value proposition and building relationships with C-Level executives Mostly leadership role; some individual contributor on some key accounts and deals 75% travel in North America. Candidate needs to have strong ability to focus on:Demonstrating business acumen to generate proactive demand and win BPO deals. Developing high CSAT Accountability and closure of actions with urgency and proactiveness Teamsmanship in matrixed organization Category: Sales - General
