Sr Rep-Retail Sales
High School Diploma required.
Some College preferred.
1-3 years experience in a retail sales environment.
Flexible schedule availability (including evenings and weekends) required.
The ability to analyze customer needs, present solutions and add value through delivery of products and services.
Strong interpersonal, verbal, and communication skills.
The ability to work well in a fast-paced, demanding environment that requires a high degree of multi-tasking with minimal supervision.
A focus and understanding of superior customer service.
Proficiency in using multiple computer-based systems.
Strong problem-solving and negotiation es Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Act as first level of contact for customer escalation issues. Ensure customer satisfaction and resolve all customer issues and concerns.
Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.
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