Overall Purpose: As an overlay sales position to the direct sales team, provides technical pre/post sales support to ensure successful customer integration and implementation of company products, services and solutions. Key Roles and Responsibilities: Provides technical support during joint sales meetings with customers and direct sales teams. Majority of time is spent at the customers premise consulting, selling and supporting complex company products/services/systems/solutions. Contributes to unit sales plan through pre-sales/post sales technical consulting activities. Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications. Manage the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. Formulates responses to customer inquiries/questions concerning complex system software and applications, and provides software development and consultation to prospective users. Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs. May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires a strong, working knowledge of company products and services. May assist less experienced peers. This job key applies to employees who spend more than 50% of their time in duties directly related to making sales away from the employees office at a customers place of business or home. For those individuals employed in the states of Pennsylvania, Colorado, Minnesota, North Dakota, New Jersey, or Wisconsin, this job key applies to employees who spend at least 80% of their time in duties directly related to making sales away from the employees office at a customers place of business or home. Duties directly related to making sales includes: Meeting with customers engaged in sales activities at the customers site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc., traveling to and from the customers premise, providing subject matter expertise regarding technical issues relating to sale; advising customers on suitability of products based on technical needs, preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with ATT external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. Education: Typically requires a Bachelor degree or equivalent. Experience: Typically requires 5 - 8 years direct work experience. Supervisory: No.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
