Account Management Representative

Description Are you looking for work in the Education field? This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. This Customer Service Representative job is long-term contract / contract, and located in New York, New York.

What you get to do every single day

• Be a part of business development by by actively cross-selling and referring customers

• Offer friendly, accurate customer service in a timely fashion

• Handle incoming telephone calls

• Field and send out send written business correspondence Requirements - Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Comprehensive knowledge of customer service

• CRM experience

• Command of inside sales

• Deep understanding of Inbound Sales

• Proficient with diversified computer software and systems

• Customer service and office administrative skills

• Ability to effectively interact, verbally and in writing

• No stranger to performing extensive research to resolve complex customer inquiries

• Proficiency with Microsoft Office required

• Comfort and confidence when interacting with internal and external partners and clients/customers

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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