• Account Manager - Inbound

    CenturyLinkApopka, FL 32703

    Salary: $40,000 to $60,000

    Job #1226915330

  • $40,000 to $60,000,

    Please apply at this link: ~~~

    Job Summary

    The Account Manager I, Inbound Sales Small Business responds to phone calls in a fast-paced inbound contact center promoting and selling CenturyLink products and services to our Small Business clients.  Successful Account Manager I, Inbound Sales Small Business must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems.  Our goal is to assist our clients with a first call resolution.

    Job Description

    • Provide world class client experience by building and maintaining strong customer rapport.
    • Consult with clients to gather information and make recommendations for their communication and professional needs by up-selling new features and services that meet the clients’ needs as well as retaining their business.
    • Receive/resolve CenturyLink Small Business client concerns and general inquiries via inbound calls with regards to service, billing, payment and other service-related issues.
    • Utilize a variety of computer systems/screens simultaneously to process sales and service orders
    • Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
    • Participate in educational opportunities to maintain current job and product knowledge.

    Qualifications

    • Ability to meet and exceed monthly sales and retention goals
    • Quality communications skills
    • Computer literate:  proficient and comfortable with multi-tasking within several computer applications/systems
    • Ability to adhere to department metrics while handling a high volume of phone calls in a structured environment.  This includes adhering to work schedule/attendance, call times, and quality metrics.
    • Must be flexible to work various shifts, including mandatory overtime and holidays as needed
    • Our training program consists of 6 weeks of paid training, Monday-Friday, 8:00am-5:00pm.  MUST be able to attend entire training without time off!
       

    Based on your job application information you may be given the opportunity to complete an online assessment
    immediately after applying. Completion of the online assessment is a requirement in order to be considered for
    our open position. Now not a good time? No worries, we will also send you an email with a link to complete the
    assessment. We strongly recommend that you complete this within 5 days of your application date.

     

    Benefits:
    •    Competitive Pay and Sales Incentives!
    •    No late nights! No Weekends!
    •    Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
    •    401K Plan with company match!
    •    Discounts on CenturyLink Products and Services!
    •    Paid Vacations, Holidays, Tuition Reimbursement Program, and many more!

    This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at ~~~;

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    Disclaimer

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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