GE HealthCare • Anchorage, AK 99509
Job #2684825108
Job Description Summary
The Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of
Biomedical Technicians, Field Engineers, and/or Program Coordinators.
This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers.
This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.
Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.
Required Qualifications
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)
Strong oral and written communication skills. Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.
Proven experience leading a team, managing customer relationships
Ability to understand customer issues and drive resolution whether technical or business related.
Desired Characteristics
Prior experience managing a Field Service team in equipment maintenance.
GE Healthcare Service or Operational experience - Prior field sales or field service experience.
An inclusive leader that builds a connection through personal involvement and trust.
Proven ability to influence and drive change
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (~~~) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
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