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Associate Systems Engineer I
Who We Are
DellEMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS). Fundamental to this transformation is cloud computing. Through innovative products and services, DellEMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset â€” information â€” in a more agile, trusted and cost-efficient way.
We work with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include global money center banks and other leading financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies.
About Your Role
As an Associate Systems Engineer (ASE I), you will participate in the Global Services Associate Program (GSAP) to acquire the required skills and knowledge to perform and excel core job responsibilities. You will be provided with the necessary training and mentoring to set a firm foundation for your entry into a career in DellEMC Pre-Sales organization. This intensive role-based training includes an introduction to the storage industry, best practices and methodologies and the DellEMC way of doing business. After Boot Camp, you will transition to your home office and begin working in your full time role directly impacting DellEMC Total Customer Experience. You will assist more senior systems engineers in the analysis and design of technology solutions and provides technical expertise in support of Pre-sales activities. You will be responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty and may assist in the development of responses to RFPâ€™s, RFIâ€™s, RFQâ€™s and proposals as required.
Principal Duties and Responsibilities:
Assists with development of technical strategies to deliver DellEMC solutions that support customer business objectives
Works under the general guidance of a more senior Systems Engineer
Supports analysis of customerâ€™s business objectives. Gathers information from customers that enable the Pre-Sales team to devise a proposed solution
Participates in qualifying sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
Assists with solution configuration by leveraging technical expertise and other resources (DellEMC Knowledge bases, DellEMC Specialists, DellEMC Shares Services, other role-specific tools)
Assists with the development of the technical aspects of sales campaigns
Configures and documents DellEMC software, hardware and service solutions to meet customer and sales objectives.
Completes pre-site qualification & documentation quickly & accurately
Ensures proposed solutions meet the needs and functional requirements of the customer
Works through Pre-Sales operations processes, systems and tools such as DirectExpress, Solution Validation Center, Qualification process, etc
Achieves specialty technical expertise and participates in virtual team discussions and education
You have a Bachelorâ€™s Degree in a technical discipline and between 2 and 5 years of relevant work experience. You may be a DellEMC Proven Professional or a network or system administrator. You would also have general knowledge of IT Infrastructure and Operations and may even have some knowledge of DellEMC storage technology & products.
You understand the importance of a strong sense of urgency. You love working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity. You like to have fun and approach your work with passion and enthusiasm. You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.