• Automotive Service Manager

    Bridgestone Americas, IncOverland Park, KS 66210

    Job #1507504755

  • JOB DESCRIPTION

    Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

    COMPANY OVERVIEW

    Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

    RESPONSIBILITIES

    Assign and schedule work duties to auto service staff according to individual skill level

    Serving all automotive service needs of customers

    Oversee the hiring and training of an effective auto service team

    Ensuring high teammate retention

    Maintain compliance with quality standards

    Developing customer satisfaction and retention

    Other duties as assigned

    Preferred Qualifications:

    2-year degree or equivalent

    QUALIFICATIONS

    • High School Diploma or equivalent

    • 4 years of auto service technical experience

    • 1 year of service manager or service writer experience

    Problem solving - customer complaints

    Aptitude to manage inventory, scheduling, equipment maintenance, etc.

    • Capacity to lead and coach others

    Teammate and customer/communication skills

    Ability to recruit and select technicians and general service teammates successfully according to store requirements

    • Willingness to continue education and remain current in automotive repair issues

    • Must have completed all the current and required BSRO store education courses & modules required for this position.

    • Must have valid automotive driver's license at all times in order to test drive customer's vehicles

    Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.