Bilingual Collections Representative (English / Canadian French)

Bilingual Collections Representative (English / Canadian French)

General Information

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City

North York, Toronto

State/Province

Ontario

Country

Canada

Department

Customer Business Operations & Administration

Date

Monday, April 1, 2024

Working time

Full-time

Ref#

20031235

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Customer Business Operations & Administration

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

46,875

Annual Base Salary Maximum

62,500

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (~~~) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (~~~) .

Description & Requirements

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About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.

Learn more at ~~~ and explore our commitment to diversity, inclusion and belonging. (~~~)

Overview:

In a team environment, manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada.

Manage a given portfolio of client accounts within the guidelines of Xerox policies and procedures to ensure compliance to Xerox contractual obligations and expedite payment of the account. This includes: (1) The collection of accounts as assigned and maintaining efficient portfolio performance. (2) Conclusively resolving all issues while mitigating loss exposure to Xerox through the collection of delinquent accounts. This involves working closely, and coordinating, with various Xerox departments including Sales, Credit, Legal, Customer Relations Centre, and Service.

Note: This is currently a hybrid position based out of our head office in Toronto

Essential Functions:

• Manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada

• Achieve assigned Accounts Receivable targets

• Identify disputes when raised through discussion with clients. Prepare documentation expediently in order to achieve resolution in line with Xerox policies

• Secure a positive outcome to client contacts in the form of a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with client on the proposed resolution to an issue

• Maintain systemic and timely follow-up of customer payment promises and issues through the use of on-line customer logs and other administrative tools and resources

• Prepare required correspondence to customers (external and internal) in a timely and professional manner

• Understand contract documents and terms of obligations to achieve assigned Accounts Receivables targets

• Provide French language support to assist Collections Services / Legal Counsel Team

Skills & Qualifications:

• Fully Bilingual (English / Canadian French)

• Previous collections experience is required

• University degree, Community College Diploma, or equivalent business experience

• Excellent negotiations skills

• Excellent interpersonal and communication skills, and the ability to interact effectively with both internal and external clients under difficult and sometimes emotional circumstances.

• Highly motivated, self-starter, who can work with a team, and independently

• Ability to multi-task, be well organized, and responsive to changing simultaneous priorities

• Extremely customer-focused

• Strong telephone, organizational, and problem-solving skills

• Ability to work quickly in high-pressure situations

• Superior attention to detail

#LI-Hybrid

#LI-KW1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at ~~~ and explore our commitment to diversity and inclusion: ~~~ People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ~~~. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.