Call Center Agent

Adecco is hiring for one of our clients in Lake Forest, CA. This is a full-time opportunity temp-to hire. Monday- Friday 8am-5pm.

payrate DOE: $27/hr and up

Job Title : IT Call Center Agent

Job Summary A Call Center Agent provides first-level support to field technicians through phone and chat services, including case documentation. They troubleshoot hardware and connectivity issues related to office equipment such as Toshiba Multi-Function Printers (MFPs) and barcode printers. Even Simpler: This person answers calls and messages from people who fix machines in other places. They help solve problems with big office printers and scanners or machines that print barcodes.

Skill Requirements Must-Have:

• Experience with Toshiba MFPs

• Experience with barcode printers

• Preferred proficiency in Spanish , both written and spoken

• Ability to provide customer support via phone and chat

Preferred

• Demonstrated experience in troubleshooting desktop applications First level support for field techs via phone, chat. Qualifications:

• AA Degree or equivalent.

• Minimum of 3 years' experience in one or more of the following: hardware, connectivity, or solution support related to Toshiba MFPs or barcode printers.

• Preferred bilingual in Spanish both written and spoken.

• Demonstrated experience troubleshooting desktop applications a plus.

• Must be articulate with strong verbal, listening, and problem-solving skills.

• Courteous and professional telephone manner along with the ability to deal effectively with customers/clients/coworkers in a fast-paced environment.

Please apply below.

Pay Details: $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.