Client Priority Services Specialist I

Description Primary responsibilities include + Responsible for delivering best in class customer service for a designated portfolio of Commercial Banking clients. + The CPS Specialist is responsible for owning and resolving all client inquiries, by developing a deep understanding of Commercial products and systems while building a trusted network across various departments including sales, products, relationship managers, client services and operations. + The Specialist is also responsible for providing Treasury Solutions application training to their portfolio of clients as they introduce new cash management products. + The CPS Specialist will focus on establishing and fostering relationships with their assigned portfolio business partners, including having regular meetings with Relationship Managers, Clients and other key business partners to discuss existing services, streamlining operational processes and resolving urgent needs. + The CPS Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, the Specialist will support the implementation of new solutions that will ultimately improve SLA's, decrease operational effort and improve overall client experience. + The CPS Specialist will also be responsible for helping to support other colleagues' portfolios as needed. Qualifications + 2 Year's customer service experience with a background in high-touch client service. + Experience in Financial Services industry, commercial cash management and loan experience preferred. + Excellent written and verbal communication skills. + Ability to work in a fast-paced environment while maintaining a high degree of accuracy. + Ability to work independently and manage competing priorities. + Work effectively in ambiguous situations + Adapt well to new and changing processes. + Successful candidate must be intellectually curious. Education, Certifications and/or Other Professional Credentials + High School diploma or equivalent, College Degree preferred. Hours & Work Schedule + 40 Hours per Week + Monday through Friday 8.30am to 5.00pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth