• Client Service Partner V

    FiservSchaumburg, IL

    Job #580544857

  • Position Description

    Find Your Forward as a Client Service Partner V at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation. We focus on delivering complete solutions that simplify money management, from banking to payments to data analytics. Our Client Service Partner V’s are influential leaders that work across several levels of our company to produce quality services for our customers.

    Our Bank Solutions team delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platform Signature. This platform helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.


    The Service Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. They are responsible for managing and developing operational relationships for their assigned clients; taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Service Manager partners with the Account Executives to live the Fiserv Values through every aspect of our interaction internally and externally.  Proper execution by a Service Manager results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.


    • Timely and accurate implementation of client projects
    • Enhanced client relationships / client retention
    • Meet or exceed targeted goal of client satisfaction
    • Enterprise Problem prevention and resolution


    • The Service Manager has enterprise wide accountability for ensuring quality delivery of products and services for their assigned clients
    • Provides oversight, proactive planning and is aligned closely with Fiserv conversions, implementations, development, product management and client services
    • Work closely with the Client Partner in Account Planning
    • Develops and manages operational and technical relationships through in-person visits and phone calls to help carry out their account plan
    • Acts as the primary point of contact for issue resolution and escalation
    • Ensures metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvements
    • Tasked with understanding their client’s environment to ensure full utilization of our solutions for maximum benefit
    • Provides  various levels of reporting on accomplishments and in-process activities
    • Analyze Client Surveys with the Client Partner to identify areas for improvement and development of action plans

    *The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


    • Excellent Interpersonal skills
    • Customer Orientation
    • Results Orientation
    • Written and Verbal Communication
    • High Standards
    • Initiative / Decision Making
    • Teamwork / Collaboration
    • Analytic Thinking
    • Fiserv Knowledge
    • Financial Banking Expertise
    • Business Understanding
    • Negotiation/Collaboration




    • Bachelor’s degree; or 5+ years of  work experience with emphasis on banking/financial technology or the financial industry.

    Job Related Experience:

    • Five or more years’ experience in the banking (or related) industry
    • Five or more years’ experience  in customer service


    • Project Management experience
    • Knowledge of Fiserv systems


    • Customer Service and Conflict Management skills
    • Ability to identify needs, formulate a plan, and execute plan through resolution
    • Strong written/verbal communication skills
    • Solid administrative skills, such as planning, organizing, and time management
    • Business Acumen
    • Seasoned individual who can manage complex accounts (interaction with specialized areas involving a large number of client contacts, oversight of the implementation and support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance, etc.)
    • Requires management and leadership skills  with the ability to operate at an executive and tactical level using both sophisticated written and verbal communication skills
    • Ability to simultaneously manage complex situations
    • Ability to deal with high stress situations
    • Requires an in-depth knowledge of Fiserv BUs, resources, process, etc.


    • 20% - 30% travel

    Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit ~~~ for more information.

    Company Description:

    Going Up?  Today’s shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  ~~~


    Fiserv Technology Makes the Difference
    Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services – online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


    Fiserv Technology: Consumer Reach and Scale
    Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

    Updated 03/22/2018

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