Find Your Forward as a Client Service Partner V at Fiserv, a FORTUNEâ„¢ 500 member, and join the industry leader in financial services technology. With more than 23,000 associates around the world, weâ€™re pushing the boundaries of whatâ€™s possible with deep expertise and a commitment to innovation. We focus on delivering complete solutions that simplify money management, from banking to payments to data analytics. Our Client Service Partner Vâ€™s are influential leaders that work across several levels of our company to produce quality services for our customers.
Our Bank Solutions team delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platform Signature. This platform helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.
The Service Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. They are responsible for managing and developing operational relationships for their assigned clients; taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Service Manager partners with the Account Executives to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution by a Service Manager results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.
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*The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
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Going Up? Today’s shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within. ~~~
Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services – online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.
Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.