Collections Supervisor - Subro

A Day in the Life:

This role is responsible for the People and processes that support the reporting of claims from the field locations and from third parties; and the processing of these claims to pass to Liability or to the Central Recovery unit (CRU), where Subro opportunities exist. FNOL/CRU Supervisor must ensure and is accountable for: Reporting the incidents - Claims are recorded accurately and in a timely manner. Open case and determine handling - Decisions on claim handling are taken as per agreed procedures. Process claims -Damage costs are documented; liability is established and a claim is initiated against the relevant party where appropriate. Customer contacts - Retrieve relevant damage supporting documents and written communication with customer.

This position is based in Oklahoma City. The starting salary for this position is $55,000.

What You'll Do:

• Ensure the quality and accuracy of data entry into Case Manager/ Filenet

• Manage the handling of First Party claims to ensure that all subrogation potential is identified and referred to CRU within agreed deadlines

• Manage the process of identifying Third Party claims and referring them to the Liability office with agreed upon timeliness

• Oversee the collection team to ensure targets are meet and assistance is provided.

• Create a formal communication structure with the Hertz locations to provide feedback on the quality and timeliness of FNOL notifications and other critical issues.

• Any other ad hoc tasks, duties or projects as required.

• Control workflow and workloads within the team to maximize efficiency and productivity.

• Set targets and priorities for the area, and for individuals, and monitor and influence and report upon performance towards achieving the targets so that agreed results for both company and staff member is achieved

• Monitor attendance, holidays, sick days and personal issues so as to ensure company guidelines, HR and policies are adhered to.

• Manage a self-audit program to monitor compliance with procedures and enforcement of quality standards and customer service.

• Recommend system and procedural enhancements to improve the working environment and improve efficiency

• Pro-actively communicate with internal and external customers to develop a strong, professional credibility for the department. Conduct weekly team meetings to ensure free flow of communication throughout company.

What We're Looking For:

• Insurance or collection background, Strong leadership and people management skills, professionalism, strong negotiation skills

• Bachelor Degree in Business and/or equivalent work experience

• Knowledge of insurance relating to Auto Damage (preferred).

• Fair Debt and Collection Act

• State Statutes

• Strong Leadership Skills

• Process Excellence

• Time Management & Organization

• Excellent verbal and written communication skills.

• Able to manage multiple assignments

• Attention to detail

• Proficient in Microsoft Word and Excel.

• Prior Supervisory experience preferred

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran