Customer Care Representative

Description

Robert Half's Homebuilding client is in need of a contract to permanent customer care representative! This job is located in Mountain House.

Duties Include

-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.

-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.

-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.

-Participate in emergency on call rotation service schedule.

-Work with Customer Service Manager on special projects as needed.

-Participate and attend department meetings.

-Keep accurate service request logs and documentation of all work performed.

-Perform all other duties as assigned.

Top Requirements

-Excellent communication skills, verbal and written

-Strong organizational and interpersonal skills

-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.

-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.

This job is 100% onsite and the hours are M-F 7am-4pm.

Requirements - Ability to simplify complex problems and build solutions

• Proven computer skills

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Excellent communication and organizational skills

• Enthusiastic attitude and an engaging businesslike approach

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

• Strong customer service and office administrative skills

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Comprehensive knowledge of customer service

• Microsoft Office experience preferred

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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