Customer-Field Operations

Job Description Summary

Serves as the main point of contact supporting service delivery for a team of field service engineers and field leadership. This role will require outstanding customer service skills, excellent communication, attention to detail, and a proactive approach to ensure seamless service delivery to our customers.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

COS

• Provide support to Field Service Engineers & Field Leadership.

• Primary point of contact for the following: Install Base Inventory Management, Asset Team Maintenance, Preventative Maintenance Support, and completing administrative tasks as identified to support field personnel.

• Management of quality metrics to ensure operational excellence around service delivery.

• Root cause escalations to identify systemic solutions.

FOC

• Handle inbound and outbound support calls with field personnel to ensure timely service delivery.

• Provide field support to Field Service Engineers, BMETs and Directors of Service. Primary point of contact for the following: Service Delivery escalation support

• Manage multiple dispatching queues and ensure timely closure or escalation of all dispatches.

• Management of on-call schedules, exception hours

• Management of assets team assignments in Siebel

Qualifications

• Bachelor's Degree and a minimum of 2 years of relevant OR High School diploma with a minimum of 5 years of relevant experience

• Three years' experience in a customer service environment.

Desired Characteristics

• Experience in the Healthcare Field and/or Service Organization

• Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares/Mainframe

• Strong and effective verbal and written communication skills

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-REMOTE #LI-LC2

For U.S. based positions only, the pay range for this position is $45,760.00-$68,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (~~~) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: July 08, 2024