Customer Service and Sales Support

Job Description

An employer is looking for Customer Service and Sales Support candidates to work remotely. This candidate should be passionately caring and customer-oriented. They will focus on non-technical support cases and will be responsible for providing quality support for the growing customer base. Candidate must effectively communicate with third parties both via phone and via email to educate and assist customers and partners with (but not limited to): licensing, RMA submissions, orders, processes, policies, and other admin-only tasks. They will own each customer case from initial creation to resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

* 3 years of experience in customer facing support

* Experience with SFDC or other like CRMs

* Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties

* Ability to use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.