Customer Service Representative

Overview

Interstate Waste Services is Hiring Customer Service Inside Sales

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City. We cater to a diverse range of residential, industrial, and commercial customers.

• Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

• We have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Responsibilities

Customer Service Representative

We're taking Customer Service at IWS to a new level. IWS is dedicated to enhancing the customer experience, and exceeding customer expectations with every contact. When you join the IWS family, you're welcomed onto a team that values the importance of supporting a culture where all employees are empowered to be innovative, are advocates for success, and like to have fun while doing so.

About You

You're an energetic professional who seeks a challenging position on a growing customer service team. You desire to work in a fast-paced and collaborative environment where your strong attention to detail and ability to prioritize competing responsibilities allow you to excel.

You're obsessed with providing exceptional customer service, whether it's to internal or external customers.

You have strong critical thinking and analytical skills. Your written and verbal communication skills allow you to easily and effectively deliver information in a precise, direct and concise manner. Sales/retention skills are needed.

Job Description

The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based on a 40-hour work week and occasional weekend work is required from home.

Responsibilities

• Receive and process incoming calls and emails from customers

• Collaborate with the billing, sales, and operations teams to deliver on customer expectations

• Identify and resolve customer service issues in a timely manner, including missed pick-ups and service related issues

• Provide service and pricing recommendations to new and existing customers

• Manage difficult customer situations and respond promptly to service requests to meet customer commitments

• Work quickly and efficiently in a fast-paced environment in order to process customer requests

• Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries

• Able to deal with frequent changes in the work environment throughout company expansion

• Additional duties as assigned

Qualifications

Skills/Experience Requirements

• Bachelor's degree (or extensive coursework toward an upcoming degree)

• sales/retention skills

• 2+ years of professional business experience (including college internships)

• Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)

• Excellent verbal and written communication skills

• Strong customer focus; ability to provide superior customer service to internal and external customers

• Ability to work comfortably and professionally in a dynamic and collaborative environment

• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail

• Ability to work a flexible schedule, including overtime, to meet business and workgroup needs

• Fluency in English required; bilingual Spanish or Mandarin is a plus

Additional Information

IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Salary Range Minimum

USD $22.00/Hr.

Salary Range Maximum

USD $22.00/Hr.

ID 2024-1980

Job Locations US-NJ-Bridgewater

Category Customer Service/Support

Position Type Regular Full-Time