Robert Half • Cedar Rapids, IA 52401
Job #2686943491
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative in Cedar Rapids, Iowa. As a Customer Service Representative, you will interact with customers in a fast-paced environment, handling inbound calls, scheduling appointments, and communicating via email and text. Apply to this long-term contract/contract to hire opportunity today to learn how you can make an impact!
Promptly answer inbound calls and respond to customer inquiries
Schedule appointments for members utilizing strong organizational skills
Communicate effectively with customers via email and text messages
Utilize Microsoft Excel and Word for data entry and other tasks
Maintain a dependable and reliable work ethic, demonstrating the ability to think on feet
Exhibit personability while interacting with customers over the phone
Ensure a smooth transition between calls, maintaining a steady workflow
Monitor and log a minimum of 20 calls per hour
Uphold a casual dress code while maintaining professional conduct
Utilize problem-solving skills to offer solutions to customers' needs.
Requirements
Proficiency in handling inbound and outbound calls
Prior experience in a call center customer service role
Exceptional customer service skills
Ability to perform data entry tasks with accuracy
Familiarity with email correspondence and management
Proficiency in scheduling appointments
Advanced knowledge of Microsoft Excel and Word
High level of patience and empathy when dealing with customers
Ability to work effectively in a team environment
Willingness to learn and adapt to new technologies and processes
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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