customer service representative - hybrid

customer service representative - hybrid.

• worcester , massachusetts

• posted april 1, 2024

job details

summary

• $20.99 - $21 per hour

• temp to perm

• associate degree

• category office and administrative support occupations

• referenceAB_4504247

job details

Randstad in partnership with The Hanover are actively seeking multiple Rating Specialists to join their Commercial Lines Service Operations team on a temp to hire basis out of their local field office. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers and A Best Places to Work. The Hanover Insurance offer's a collaborative environment that fosters development and growth. As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.

Responsibilities

• Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.

• Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.

• Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insured's.

• Rates and issues using automated methods (POS, PMS, and ACT) as well as using manual methods (i.e. manual creation of the declaration, manuscript endorsements) for multiple lines of business.

• Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.

• Schedule: Monday-Friday 8:00 am - 4:30 pm, may shift to 9:00 am - 5:30 pm after training; averaging 38.75 hours per week.

Skills

• Verbal Communication

• Analytical Thinking

• Responsiveness

• Basic Software Skills

• Written Communication

• Customer Service

• Coordination

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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todd cooksey

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