Robert Half • Indianapolis, IN 46202
Job #2687339032
Description
We are looking for a proactive Bilingual Spanish Call Center Specialist to join our team based in INDIANAPOLIS, Indiana. In this role, you will be responsible for offering top-notch customer service through various channels, assisting in making payments, promoting self-service tools, and maintaining call center metrics. This position offers a contract to hire employment opportunity. The hours for this position will be Monday-Friday 8am-5pm or 9am-6pm.
Deliver high-quality customer service through phone, email, tickets, and chat
Open and manage trouble tickets for specific customer issues
Clearly and concisely explain product options and related charges to customers
Efficiently navigate through customer service systems and tools, including CRM application
Solve routine or standard problems using existing procedures; receive instruction, guidance, and direction from others as needed
Maintain quality scores and call center metrics as per guidelines
Promote self-service tools such as IVR and Web
Keep customers informed of promotions and/or new or upgraded products
Provide quotes for rates and encourage customers to utilize prepay options
Perform other related duties and responsibilities as required or ~~~
Requirements
Proven ability in data entry tasks
Bilingual in Spanish
Proficiency in email correspondence
Experience in providing customer quotes
Knowledge of the payments industry, particularly in a corporate setting
Previous experience in a call center environment is beneficial
Excellent communication skills, both verbal and written
Ability to multitask and manage time effectively
Proficiency in using computer software and applications
High level of accuracy and attention to detail
Ability to work in a team environment
Willingness to learn and adapt to new technologies and systems
Ability to handle confidential and sensitive information with discretion.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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