Delivery Service Representative

Job Description

One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, Virgina. The service deliver rep will be the clients first point of contact. Additional responsibilities include inbound and outbound calls, resolving open cases, and following up with customers in a timely manner regarding their payments. They are looking for someone who is adaptable, empathetic, a good multitasker, and organized.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

• 2 years of Customer Service Experience

• Experience in a fast-paced call center

• Experience with 40+ calls daily (both inbound and outbound) - Banking and finance background

• Escalation background

• Previous case work null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.