• Disney Store: Store Manager

    The Walt Disney CompanyWayne, NJ 07470

    Job #1229097018

  • Job Summary: The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores ~~~, ~~~, ~~~ and ~~~. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit ~~~/press/us/disneystore or follow us at ~~~/DisneyStore and ~~~/DisneyStore. Responsibilities: The Store Manager supervises and participates in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintaining of Store visual standards as well as compliance with established policies and procedures. This is a full-time, exempt (non-exempt in California) position. + Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand + Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand. + Supports and participates in initiatives that give back to the community to promote the Disney brand + Works in collaboration with internal and external Disney Team to leverage synergy opportunities across functions and businesses + Considers impact of actions on individual, team and the organization. + Drives the recruitment, retention and development of a diverse range of talented people + Strengthens others through consistent coaching and feedback while driving productivity and moral of the team. + Supports an environment that encourages creative thinking and supports risk taking + Holds self and others accountable to high performance standards while providing Guests with memorable experiences + Develops strategy and helps to translate into specific priorities, objectives and action plans + Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll) + Manages time, projects, processes and resources to produce desired outcomes + Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy + Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct Basic Qualifications: + Ability to communicate effectively with all levels, even under pressure + Demonstrated ability to develop and lead a team that drives results + Proven ability to create a positive work environment + Ability to listen to feedback and take constructive action + Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder + Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts + Must maintain a professional appearance and adhere to Disney Store grooming guidelines + Ability to read, write and effectively communicate in the English language + Occasional overnight travel night may require Preferred Qualifications: + Three to five years experience in specialty retail in a leadership role Required Education + High School Diploma or equivalent Preferred Education + College Degree or equivalent Job ID: 762694BR Location: Wayne,New Jersey Job Posting Company: Parks, Experiences and ProductsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email ~~~ with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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