• Executive Service Manager

    NCRRichmond, VA 23274

    Job #1111619850

  • About NCR

    NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

    TITLE: Account Support Manager I

    LOCATION: Chesapeake, VA

    GRADE: 12

    YOU ARE:

    A mentor. Analyst. Expert. Leader. If these four words get at the heart of who you are, NCR-one the world's first tech companies and still going strong-is looking for someone like you.

    Account Support Managers (ASMs) are the people who design our future. As an ASM, you'll own and be fully responsible for key service relationships with our clients, inspired by your deep understanding of the ways NCR is making every day easier. You'll also mentor team members, giving them opportunities to cross-sell our products so that our customers have everything they need to stay relevant and in-demand.

    You're leaning in, aren't you? Read on-we're just getting started.


    • Own many important service relationships and drive them forward. How are we fulfilling our promises? Have we met our customers' (and their customers') needs? You tell us. Thought leadership is your specialty.

    • Your technical and industry expertise give you a big-picture view-which is going to come in handy when you and your team cultivate new and existing customer accounts. Delivering incredible service (and exceptional experiences) is what sets NCR apart, and keeps us growing.

    • Be a subject matter expert who owns projects (and their success) from start to finish. As an Account Support Manager with NCR, you'll notice patterns others don't and figure out how to solve challenges before they become problems.

    • Lead projects as a manager, and totally understand the many details of our customer accounts. You'll aide in closing sales by using sales resources (such as Services Sales Consultants, Network Sales Consultants, and Solution Sales Specialists), and work on proposals to earn us additional business.

    • Develop your own tools to report on your multiple, ongoing projects. On a regular basis, you'll check in with clients to make sure we're meeting their needs, from overall service quality to the fine print of policies and procedures-with the goal of bringing more exceptional experiences to people across the globe.

    • Provide thoughtful recommendations for procedures, processes, and product improvements. (It's probably good to know the Six Sigma method, too, because we use it to eliminate manufacturing defects.)

    • Review the quality of the help we provide to our customers by attending vendor and customer meetings. As necessary, you'll coordinate additional trainings, or propose process changes. We may even need you to step into supervisory responsibilities for account support resources.

    • Never be bored. Based on what our customers need, your daily job responsibilities may shift and change. Depending on which accounts you work on, you might travel, too. And, because the world is changing fast, we make sure your knowledge and skills are always fresh through training and development opportunities.


    • A brilliant analyst. You're a critical-and independent-thinker who is constantly considering what's going on around you. We like that.

    • A people person who's a natural at managing relationships.

    • A leader who brings others together to improve things that aren't working.

    • Fluid, sharp, and uncannily balanced. You exude calm while working hard and fast, and step up to get issues resolved.


    • A Bachelor's degree in a related field, though a Master's degree is preferred.

    • At least 8+ years of related experience.

    • Encyclopedic knowledge of Microsoft Office Suite.

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

    We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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