Inside Sales Representative

Summary

Job title: Inside Sales Representative

Job ID: ~~~

Department: Fort Wayne - APE

Location: IN-Fort Wayne

Description

Summary

All-Phase Electric Supply is a part of Consolidated Electrical Distributors (CED) which has more than 700+ locations, called Profit Centers, throughout the United States, representing the premier product lines in the wholesale electrical product industry. We will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to our proven business principles of "Service, Integrity, Reliability."

An ideal candidate for the Inside Sales Representative position would be dependable with the ability to create relationships with customers by offering exceptional customer service. Being able to problem solve and adapt in a fast pace environment is essential. All-Phase Electric Supply emphasizes the importance of integrity and being a team player.

As an Inside Sales Representative your specific duties will include, but are not limited to:

• Creating relationships with customers and being available to aid them with any material order needs or helping problem solve issues they have in the field.

• Assist customers who pick up merchandise, charge and complete cash/credit card sales, and maintain will-call hold section.

• Create Sales Registers, pull materials from the warehouse and fill orders.

• Accept returns and write up refunds.

• Keep counter area and displays clean, stocked, and neat always and assist in maintaining the entire location in a clean and orderly fashion.

• Assist with purchasing duties by acknowledging when an items inventory is low or sold out.

• Assisting in any other tasks that may need to be done in order to maintain optimal customer service.

Reports to: Inside Sales Manager

Minimum Qualifications

COMPETENCIES

• Communication Proficiency

• Customer/Vendor Focus

• Personal Effectiveness/Credibility

• Technical Capacity

• Teamwork

• Detail-oriented

• Flexibility

Preferred Qualifications

• Bachelor's degree in a technical or business discipline, preferred

• Two years industry specific experience, preferred

Working Conditions

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Supervisory Responsibilities: No

Essential Job Functions

• Provides outstanding customer service to all current and potential customers, mainly via telephone and internet

• Writes orders with accuracy and in accordance to all sales policies and procedures

• Maintain current customer base

• Meet established monthly sales goals

• Communicates and cooperates with outside sales force and/or other departments for all pertinent activities

• Communicate process improvement ideas

• Timely follow-up on all customer orders, quotes, and materials

• Maintains up-to-date awareness with new and existing products and services

CED is an Equal Opportunity Employer - Disability | Veteran

Benefits

Benefits available for this position are

• Insurance - Medical, Dental, Vision Care for full-time positions

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation