Inside Sales Representative I

Inside Sales Representative I - ( 2400008 )

Description

CONSTRUCTION SPECIALTIES, INC.

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world-from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.

Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, Construction Specialties will provide reasonable accommodations for qualified individuals with disabilities unless the accommodation would impose an undue hardship on our operations.

SCOPE OF POSITION:

Sells Interior Division products to assigned facilities via telephone. Responsible for all aspects of the sales process from prospecting to receipt of orders. Contacts, sells, and services products to customers over the telephone including assigned accounts, major accounts, and prospective customers including significant amount of cold calling by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

• Performs all aspects of telephone sales including significant amount of cold calling in addition to selling active accounts. Discerns customer interest and needs through effective questioning and listening skills.

• Engages customers with a compelling sales message targeted towards their specific needs or areas of interest. Uses call screeners effectively. Presents a clear sales message that links product features, application and benefits to specific customer needs. Responds clearly to customer objections and eliminates sales barriers.

• Achieves required phone volumes for outbound sales calls per day.

• Prepares and sends product samples, letters and brochures for individual direct mailings; telephone follow up calls are expected after each direct mailing is received by the prospect.

• Organizes sales efforts for territory account management. Prioritizes, organizes, and schedules callbacks to customers in a computer calendar/diary program.

• Interprets individual customer requirements and makes appropriate recommendations for company products; determines customer requirements for new products and services and introduces new products to ongoing accounts.

• Maintains an in-depth knowledge of company products and competitive products; must be familiar with company products and components, product applications, pricing procedures and sales polices.

• Determines pricing and issues price quotes based on customer, market and established pricing guidelines; follows up on quotes when issued.

• Closes sales over phone, processes accepted orders, maintains accurate daily records, and provides necessary follow-up.

• Provides after-sales support. Acknowledges customers' orders, advises customer on order changes, order status, prices, etc. Follows up orders and addresses any on-going customer needs, concerns or complaints requiring product replacements or adjustments.

• Delegates requests for information, complaints or service of a technical nature to the Post Sales department for analysis or disposition.

• Coordinates qualified projects, quotes and orders with Regional Sales Managers as needed and warranted, informs them of potential sales leads where business cannot be closed over the phone.

• Documents, updates, and maintains customer contact database.

• Works toward meeting monthly goals for bookings, order totals, and telephone calls.

Qualifications

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

• Associate or Bachelor's Degree preferred, high school diploma mandatory. Must have 2-3 years of prior experience working in an outbound telesales environment. Previous telesales experience is required or an equivalent combination of education and experience.

• Proven record of accomplishment in generating sales by inside sales/outbound phone calls as an order creator.

• Demonstrated experience in prospecting, quoting, closing the business, and working under a sales budget/quota system.

• Previous experience in working with a configured or manufactured product is helpful as our product is somewhat technical and not "off the shelf".

• Background in healthcare/education inside telesales helpful.

• Self-motivated, self-starter that works well independently.

• Capable of developing needs and closing sales.

• Confident, energetic with a positive attitude and friendly voice that sells.

• Team player suited for small office environment.

• Previous experience with CRM/telesales systems in scheduling callbacks to customers helpful (~~~, Act, Goldmine, Telemagic, etc.).

• Familiarity in using web-based applications in a windows environment. Solid keyboarding skills (at least 25-30 wpm).

• Must know Windows, Word, Excel, and Email.

• Must be comfortable and confident in working in a fast-paced environment and demonstrate outstanding organization skills in scheduling their workload.

SUPERVISORY RESPONSIBILITIES :

• none

Primary Location : US-WI-West Allis

Sales

Travel : No

Employee Type: : Full-Time Regular

Req ID: 2400008