• Key Account Manager (Charlotte, NC)

    APLCharlotte, NC 28230

    Job #837420066

  • CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 504 vessels call more than 420 ports in the world on all 5 continents. In 2017, they carried 18.9 million TEUs (twenty-foot equivalent units).

    Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

    With a presence in 160 countries and through its 755 agencies network, the Group employs more than 30,000 people worldwide, including 2,400 in its headquarters in Marseilles.

    This position will be responsible to:

    • Develop and maintain customer & trade-lane specific business plan to achieve or exceed weekly production quotas.

    • One of the position's main responsibilities is to foster close relationships with the branch level offices of the Strategic NVOCCs. These relationships should lead to increased sales opportunities from the branch offices. Also, the role is the main point of contact to resolve any issues that may arise for the Strat NVOs.

    • Pre-plan & manage sales territory ensuring that an average of 12-15 sales calls per week are made excluding required management meetings, holiday & vacations.

    • Utilize travel & customer entertainment budget to augment customer relationships & business plan achievement.

    • Manage qualification of new NVOCC business opportunities by monthly review of Journal of Commerce (J.O.C.) market data to ensure that active customers that are moving volumes greater than 100 TEUS per year are known & called on within each sales territory.

    • Ensure push & pull sales follow up occurs after each customer sales calls detailing the results of your sales coverage. At a minimum, each sales call should generate at least one follow up email or correspondence.

    • Make a minimum of 10 cold calls per quarter to grow current active customer base within sales territory.

    • Cold Call Classification

    • A customer who has not been called on previously and has not been using CMA CGM in the past. Customer was identified as a result of the monthly J.O.C. reviews.

    • Timely response to all emails, memos or other requests for information within agreed upon standards which are as follows:

    • Acknowledge & provide follow up to all urgent emails or voice mail messages within 24 hours.

    • Acknowledge & provide follow up to all normal emails or non-urgent voice mail messages within 24 hours.

    • Acknowledge sales leads within 2 days with sales follow up occurring within 5 working days.

    • Business cell phones must be on from 8am - 8pm. Associate shall also be available during these times in case of urgent matters.

    • Email and voice mails announcements must be updated to reflect availability.

    • Prepare & complete required weekly management reports which include but are not limited to the following reports:

    • Weekly Pre & Post Plans

    • Weekly Expense Report

    • Weekly KPI territory report outlining major events in the sales territory, competitive development/actions, market rates, trends, new business secured or generated, business lost with explanation of why, customer feedback, quality of our service, other issues, and including any issues with the following departments: operations, finance, documentation, customer service.

    • Other reports as required

    • Manage regions sign up and engagements of clients for utilizing e-services.

    • Participate in weekly sales meetings with Regional Sales Management & Strat NVOCC Sales Management to review customer performance and priority services for CCA.

    • Communicate results of meetings to upper management. Topics for this meeting should relate to weekly Budgets vs. Actual, business plan reviews, competitive developments, new and lost business.

    • Hold a weekly Trade-lane discussion to review trade specific opportunities and target account programs

    Skill Sets / Education & Experience Requirements:

    • High School Diploma required.

    • Minimum of 6 years of industry experience, preferably 4 years carrier outside sales experience.

    • Good computer skills: Word, Excel, Power Point

    • Good communication & interpersonal skills

    • Excellent problem solving skills

    • Ability to work independently

    • Strong negotiation skills

    • Ability to handle multiple tasks simultaneously

    Skill Sets / Education & Experience Preferred:

    • Bachelors Degree Preferred.


    CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

    Updated 03/25/2019

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