Outbound Sales Agent

Position : Outbound Sales Agent

Location : Honolulu, HI

Primary Purpose

The position is responsible for engaging current/prospective residential customers selling phone, long-distance, internet, video and other digital products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Hawaiian Telcom, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

General Duties - Duties include, but are not limited to, the following:

A. Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell. Initiate and obtain sales through lead lists while meeting productivity metrics.

B. Assess customer's entertainment and communication needs, offering solutions or bundles from Hawaiian Telcom. Negotiate products and services offered by Hawaiian Telcom utilizing promotional offers.

C. Effectively multi-task between account management, providing feedback to customer responses, offering solutions, discussing product options, and generating service through multiple ordering systems.

D. Maintain, track, change, and input leads through sales tracking system.

E. Develop and maintain relationships with current customers; follow up by email/phone to show customer appreciate and generate referrals and new leads.

F. Other duties as assigned.

Basic Qualifications

A. Test: Results obtained in standard tests for this position must meet minimum requirements established by the testing program, by the Company, in accordance with Company policy.

B. Physical Demands:

• Ability to sit/stand at position/office equipment for long periods of time.

• Ability to perform duties while wearing a headset.

• Ability tolerate constant viewing of computer screen.

• Ability to identify and distinguish tones.

• Ability to communicate naturally and pleasantly over the telephone and/or in person.

• Possess proper grammatical and legible written communication skills.

• Constant typing and 10-key.

C. Mental Demands:

• Ability to deal effectively with pressure in meeting deadlines, objectives and customer demands.

• Requires alertness and attention to detail.

• Requires innovative and creative problem-solving ability.

• Ability to add, subtract, multiply, and divide numbers with emphasis on accuracy.

D. Working Conditions:

• Majority of work is indoors.

• Mostly day shifts with occasional nights, weekends and Holidays.

• Subject to occasional overtime.

• Uses standard office furniture and equipment.

E. High School diploma or GED

F. Minimum of (2) years of related work experience preferred.

Pay Range: $17.06 - $30.22

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @~~~ email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers (~~~) for added security.

Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Malama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at ~~~ or send an email to ~~~. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!