• Parts Customer Care Rep

    Crown Equipment CorporationCincinnati, OH

    Job #535461956

  • Company Description:

    Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

    PARTS CUSTOMER CARE REPRESENTATIVE

    Job Responsibilities:

    • Answer and process incoming parts calls from customers and service technicians.

    • Pull orders, receive and put up stock.

    • Order parts and develop relationships with Crown factory and outside vendors.

    • Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.

    • Maintain direct contact with current and prospective customers.

    • Prepare customer quotes.

    • Process paperwork.

    • Inventory control to include cycle counts of stockroom, vans and customer consignments.

    Qualifications:

    • High school diploma or equivalent

    • Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills

    • Ability to lift 50 lbs.

    • Valid driver's license and good driving record

    • Parts or inventory control experience and lift truck industry experience preferred

    Compensation and Benefits:

    Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

    EO/AA Employer Minorities/Females/Protected Veterans/Disabled

    #Crown

    Updated 01/15/2018

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