• Patient Account Manager

    TENETOmaha, NE 68101

    Job #884745270

  • As a part
    of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30
    years of healthcare industry expertise to clients in more than 135 local
    regions nationwide. We help our clients strengthen their financial and clinical
    performance, serve their communities and succeed at the business of healthcare.
    Conifer Health helps organizations transition from volume to value-based care,
    enhance the consumer and patient healthcare experience and improve quality,
    cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the
    resources and incentives to redefine healthcare services, with a competitive
    benefits package and leadership to take your career to the next step!


    for managing patient account staff in processing accounts and working with
    designated payors to ensure proper reimbursement.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
    • Ensures compliance with state and federal laws and regulations.
    • Maintains a thorough understanding of health insurance and government programs, where necessary.
    • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
    • Monitors collection processes to determine cash flow improvement opportunities.
    • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.
    • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
    • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
    • Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

    If direct report positions are listed below,
    the following responsibilities will be performed in accordance with guidelines,
    policies and procedures and applicable laws. Supervisory responsibilities
    include interviewing, hiring, and training employees; planning, assigning and
    directing work; appraising performance; rewarding and disciplining employees;
    addressing complaints and resolving problems.

    No. Direct Reports (incl, titles) Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, and
    Patient Acct Supervisors

    No. Indirect Reports (incl. titles)


    To perform this job successfully, an individual
    must be able to perform each essential duty satisfactorily. The requirements listed below are
    representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to
    enable individuals with disabilities to perform the essential functions.

    • Advanced knowledge of healthcare A/R
    • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
    • Proficient in Microsoft Office (Word and Excel)
    • Advanced writing skills
    • Ability to provide advanced customer service
    • Ability to plan and implement process improvements
    • Ability to train and coach staff
    • Ability to multi-task
    • Strong leadership and organizational skills
    • Proficient in building a strong team to meet performance goals
    • Very good written and verbal communication skills
    • Strong interpersonal skills
    • Strong technical skills, including PC and MS Office Suite knowledge

    Include minimum education, technical training,
    and/or experience preferred to perform the job.

    • 4-year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
    • 5 ' 10 years of experience in Healthcare Administration or Business Office
    • 2 ' 3 years of supervisory experience
    • HFMA-Patient Accounts or Hospital Accounting Certification encouraged

    The physical demands described here are
    representative of those that must be met by an employee to successfully perform
    the essential functions of this job. Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

    • Ability to sit and work at a computer terminal for extended periods of time

    The work environment characteristics described
    here are representative of those an employee encounters while performing the
    essential functions of this job. Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

    • Call Center environment with multiple workstations in close proximity



    Primary Location:

    Omaha, Nebraska

    Job Type:


    Shift Type:



    Updated 06/13/2019

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