Principal Product Manager, Customer Success Services for Oracle Cloud

Job Description

Lead development and management of professional services tied to optimizing customer success with Oracle Cloud IaaS and PaaS services across commercial, dedicated and sovereign cloud deployment models, and by enabling acceleration of customer workloads to the Oracle Cloud.

The successful candidate should have the following experience

• Experience with Oracle OCI IaaS and PaaS services

• At least 6 years of experience in Cloud IaaS and PaaS services inbound and outbound product management

• A consistent track record of delivering successful IaaS and PaaS cloud services related products/solutions from ideation to launch to end of life while in a formal Product Management role.

• Excellent business acumen and commercial awareness; proven communication, collaboration, presentation, critical thinking and stakeholder management skills

• Energy and results orientation to identify and resolve obstacles impeding progress

• A BS or equivalent experience in computer science, engineering, business, or related fields

Responsibilities

• Assist in defining the product vision, strategy, roadmap, and requirements for IaaS/PaaS professional services portfolio (Customer Success Services / CSS)

• Develop, launch and update CSS services working with customers, Oracle Development/Cloud Operations/Support, and senior stakeholders in CSS Delivery, Pre-Sales and Business Development teams

• Deliver service launch and ongoing service training and positioning sessions to CSS sales and pre-sales teams, and across lines of business within Oracle

• Work with CSS GTM team to help develop go to market initiatives to drive Cloud services sales

• Identify and track to completion opportunities and develop initiatives to boost CSS IaaS/PaaS services adoption

• Good understanding of the IaaS/PaaS ecosystem professional and support services market; track trends and provide competitive intelligence analysis of competitive service offerings

• Understand customer needs and build service use-cases to drive service improvement and develop new service offerings

• Work with CSS field stakeholder teams to drive and leverage field based innovation in new service offerings

• Provide support to field sales/pre-sales teams: during sales pursuits, positioning and communicating CSS IaaS/PaaS ecosystem service offerings, service quoting and responding to related questions

• Assist with service performance tracking and KPIs relating to service sales performance

• Work collaboratively with other members of the product management team where IaaS/PaaS services interface with other services in the CSS portfolio

Position Location: Ideally targeting candidates based in Seattle, Denver, or San Francisco Bay Area. Open to considering candidates based in any U.S. location.

Travel Component: Approx. 25% travel may be necessary to be successful in this role.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $87,600 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**