• HVAC Sales & Operations Manager

    CarrierPhoenix, AZ 85067

    Job #1716784391

  • Date Posted:



    United States of America


    CAA19: CRS-Phnx 7016 W. Van Buren, Phoenix, AZ, 85043 USA

    Carrier Rental Systems offers temporary cooling, heating, dehumidification and power equipment for the complete life cycle of a building.

    Overall Responsibility:

    This position is responsible for building a solutions-oriented team that can provide customers with the necessary service required to achieve monthly, quarterly and annual sales and profitability objectives.

    Duties and Responsibilities:


    Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel

    Insures technician's daily activities are scheduled

    Performs regular depot audits to ensure quality equipment repair and testing. Communicate with Technicians regarding improvements or areas of concern

    Oversite and management to ensure timely and accurate depot purchasing, booking, invoicing, and collections process

    Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning "Best Fix Options."

    Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget.

    Assist sales department in selection and application of proper equipment and accessories for complex rentals.

    Provides technical support to the sales department, both at the depot and job site visits.

    Engages directly with external customers and vendors when a conflict or issue occurs.

    Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance

    Initiates measures to improve methods, equipment performance, and quality of work.

    Inspects work in process to ensure its completion within allotted time limits and for acceptable quality standards

    Conducts formal operations meetings on a regular basis

    Ensures fleet readiness, accessories, and spare parts inventories are at acceptable levels and that equipment fleet accessories are accurate and up to date in the systems.

    Reviews all written labor documents on a regular basis

    Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis


    Manage the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals

    Promote team selling and expansion of existing relationships across divisions and/or geographic areas

    Coordinate engineering and sales support activities to facilitate offering and supporting quality products and services.

    Develop an environment to create and sustain a highly engaged team

    Review estimates to ensure accuracy and appropriate methods to meet company and customer objectives

    Assist employees in determining margins, identifying resources, and assessing future potential business; participate in selling to large/key accounts as needed

    Network with areas, regions, and corporate headquarters to increase knowledge of offerings and creating opportunities for employees to do the same

    Provide input for best practice work and encourage employees to incorporate new ideas into projects

    Develop sales forecast and provide input to budget

    Identify new market opportunities

    Participate in the development of long-range sales planning and growth strategies


    Promote the importance of the EH&S program to all direct reports

    Ensure all required inspections, training, and requirements of the MAP (Monthly Activity Plan) are completed on time. Review MAP regularly throughout the month to ensure it is complete.

    Maintain customer required site-specific EH&S training for technicians


    Promote the importance of the Ethics program to all direct reports

    Provide guidance to the Rental and Equipment Coordinators in the application of their duties such as: order entry, arrangement of freight services, job file management, booking, invoicing, collections, purchasing, and maintaining of information tracking logs.

    Identify employee development and training needs for sales & operations personnel.

    Conduct employee performance reviews and set objectives

    Interview and hire talent as needed

    Manage employee relations and performance issues

    Improve employee engagement based upon periodic survey results

    Education and Experience Requirements:

    High School Diploma/GED required

    BA/BS in business or technical field preferred.

    5 - 10 years experience in an industrial environment with P&L responsibility.

    Working knowledge of commercial and industrial HVAC equipment and the rental industry preferred.

    Professional selling skills - product knowledge, presentation, follow-up, and ability to close.

    Thorough understanding of marketplace dynamics, including industry trends and assessment of key competitors programs

    Proven capacity to communicate professionally in written and verbal format across a wide audience

    Advanced level skills with Microsoft Office (Excel, Word, Access & PowerPoint)

    Highly organized with strong attention to detail, while also able to manage multiple priorities

    Superior follow-up and follow-through skills

    A valid driver's license is required.

    Some travel is required.

    Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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