Senior Associate-Digital Product Management

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on

#TeamAmex.

How will you make an impact in this role?

Global Commercial Services (GCS) focuses on providing the best payment solutions to our Commercial Clients of all sizes - from local businesses to global enterprises. Onboarding Capabilities team within GCS is uniquely positioned to help match client needs with digital insights products with the goal of reducing customer costs, manage supplier relationships and optimize spend. If you have a passion for solving client pain points, believe in turning reporting and dashboards into true insights and know how to integrate intelligence into user experience - then this role is for you!

Associate, Digital Product Management for Buyer Supplier Enablement will partner with the product manager and development team on gathering requirements, building and testing business intelligence solutions and features. We are looking for an analytical thinker who will serve as the primary liaison and point of contact between the Product Manager and key cross functional team members. This role will work on a variety of projects and initiatives with customers at varying levels within the organization. The successful candidate will demonstrate a proven track record of delivering quality work, strong collaboration skills and a keen understanding of how to drive results.

Key Responsibilities:

• Participate in the requirement gathering process, independently creating agile user stories and acceptance criteria.

• Write test scripts/test criteria and perform data and applications testing.

• Track test cases and collaborate to resolve defects clearly communicating with the project team

• Participate in scrum team planning and story prioritization of the product backlog, facilitating decision-making processes and conflict resolution

• Conduct in-depth post-launch analyses for the team's core product releases, overseeing testing, product performance reviews, and optimization efforts.

• Enhance collaboration with engineering and design teams to innovate and continuously improve the UI/UX of sales tools

• Act as a primary liaison between Product Managers and project teams, synthesizing business needs into actionable plans and providing strategic updates on key initiatives.

• Collect, track and derive KPIs

• Perform data analysis, evaluate quality, answer user inquiries and provide data sourcing recommendations.

Minimum Qualifications:

• 2 years of digital product management experience, preferably with exposure to financial services or tech industries.

• Highly organized and detail-oriented, with a demonstrated ability to manage complex workflows and deadlines.

• Strong analytical skills and proficiency in working with and interpreting complex data to inform product strategies.

• Excellent communication and stakeholder management skills, able to articulate product visions and persuade others effectively.

• Experience in high-stakes matrix organizations and managing expectations in cross-functional environments.

• Driven and proactive, with a strong problem-solving acumen and a continuous improvement mindset.

• Experience with data analysis tool, such as Excel, but ideally SQL,

• Ability to actively listen, communicate effectively and bring people along.

• Growth mindset that embraces change and passion for a dynamic, fast-paced environment.

• Interest in B2B payments

Preferred Qualifications:

• Proficiency with tools such as JIRA, Confluence, Rally, Adobe Analytics and Tableau with a proven track record of utilizing these tools to drive product success.

• Robust understanding of Agile methodologies, with proven experience in leading Scrum teams.

• Experience with programming languages, such as PySpark and/or Python

• Technical proficiency with backend systems, with the ability to understand and integrate complex platform functionalities.

• Bachelor's Degree preferred

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24006684