Solution Architect - ServiceNow Solution Architect - Pre-Sales

About Capgemini

Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of sparking human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

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About Infrastructure Services:

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Solution Architect - ServiceNow Solution Architect

Location: Atlanta, GA

Travel: 25%

Job Description:

ServiceNow Solutions Architect / Specialist

Responsibilities:

-Involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity

-Responsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domains

-Owns internal leadership management and visibility of core solution related metrics to approvers

-Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate

-Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.

-Ensures all client requirements are analyzed and distributed for solutioning, without gaps or duplication

-Designs the solution and ensures the relevant solution artefacts are completed in line with global process

-Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition

-Provide expertise on commercially structuring deals to differentiate from the competition

-Works with Deal Analyst to set up commercial modeling tools and create pricing structure; communicates structure & tagging strategy

-Reviews and inputs to the contract schedules, SoW and SLA among other documents

• Assists with the proposal writing and guides the bid team on alignment to sales strategy, themes, scoring mechanism

-Ensures Solution Approval in a timely manner

-Leads the solution team in all client-facing interactions

-Supports Commercial Lead with negotiation of solution related schedules (SoW, SLA etc.!)

-Leads solution team and ensures solution related deliverables are completed

-Identifies and adds to the response and other capabilities that will bring value to the opportunity and/or show Capgemini capability

-Ensures the solution and commercials are sustainable for the future, with ability to grow and upsell

-Identifies and documents potential areas for upsell that have been discussed with client and handover to Account Team

What You Bring:

Required:

-5 years' experience solutioning Small/Medium/Large (5M-100M ) multi-tower, pre-sales initiatives.

-3 years' experience solutioning ServiceNow platform

-Experience with solutioning multiple ServiceNow modules: ITSM, CSM, ITOM, SecOps, etc.

-Ability to approach new ServiceNow modules and solution them efficiently

-Strong focus on accuracy and quality outputs

-Ability to optimally work in a dynamic team environment

What we offer:

Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with hard-working individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and helps our clients.

Our values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Job: Infrastructure

Organization: CIS US

Title: Solution Architect - ServiceNow Solution Architect - Pre-Sales

Location: GA-Atlanta

Requisition ID: 073107