• Solutions Engineer

    Sharp Electronics CorporationAlpharetta, GA

    Job #567196368

  • Overview

    The role of the vCIO is to support in pre-sales and to own the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and occasionally providing technical support.


    • Support and be involved in the initial sales process. Duties include describing the components of the Maturity Model and Technology Roadmap as well as performing Network Discoveries.

    • Assistance in outlining the initial environment and products/services components.

    • Manage initial client on-boarding.

    • Compiling and leading scheduled technology reviews with program clients.

    • Perform and/or support on-site technical support as needed.

    • Develop, maintain and perform administrative duties as needed.

    • Continually advise clients on technology trends and opportunities within their environments.

    • Facilitate meetings and strategic planning sessions with clients.

    • Ongoing client satisfaction, retention, and account expansion for MNS accounts.

    • Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.

    • Coach, mentor, motivate and supervise MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work.

    • Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.

    • Develop best practices and tools for the team and the accounts the team supports.

    • 10% - On-Site Support: Perform troubleshooting and resolution of network faults. Network documentation and diagnostics.

    • 50% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents to clients describing services provided by Help Desk as well as presentation of networkcondition. Assist customer in planning for IT direction.

    • 25% - Pre-Sales Technical support: Analyze and review technology environments for prospective customers in order to determine opportunities for improvement.

    • 5% - Small to medium projects to upgrade network systems and technology plan.

    • 10% - Administration, paperwork, research


    • College degree preferred or 2-4 years equivalent experience in the graphics, production print market or related field in a sales organization or similar capacity.

    • 3+ Years Industry experience required

    • 5+ years general sales experience

    • 1-3 years experience selling IT Outsourcing

    • Experience selling Saas cloud bases solutions

    • Highly detail oriented with exceptional organizational skills.

    • Experience creating and assisting in delivery of professional sales presentations.

    • Experience selling to local commercial accounts in territory

    • Excellent communication and presentation skills.

    Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran


    Job ID 2018-4230

    Category Sales

    Updated 03/05/2018

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