The role of the vCIO is to support in pre-sales and to own the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and occasionally providing technical support.
Support and be involved in the initial sales process. Duties include describing the components of the Maturity Model and Technology Roadmap as well as performing Network Discoveries.
Assistance in outlining the initial environment and products/services components.
Manage initial client on-boarding.
Compiling and leading scheduled technology reviews with program clients.
Perform and/or support on-site technical support as needed.
Develop, maintain and perform administrative duties as needed.
Continually advise clients on technology trends and opportunities within their environments.
Facilitate meetings and strategic planning sessions with clients.
Ongoing client satisfaction, retention, and account expansion for MNS accounts.
Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
Coach, mentor, motivate and supervise MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.
Develop best practices and tools for the team and the accounts the team supports.
10% - On-Site Support: Perform troubleshooting and resolution of network faults. Network documentation and diagnostics.
50% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents to clients describing services provided by Help Desk as well as presentation of networkcondition. Assist customer in planning for IT direction.
25% - Pre-Sales Technical support: Analyze and review technology environments for prospective customers in order to determine opportunities for improvement.
5% - Small to medium projects to upgrade network systems and technology plan.
10% - Administration, paperwork, research
College degree preferred or 2-4 years equivalent experience in the graphics, production print market or related field in a sales organization or similar capacity.
3+ Years Industry experience required
5+ years general sales experience
1-3 years experience selling IT Outsourcing
Experience selling Saas cloud bases solutions
Highly detail oriented with exceptional organizational skills.
Experience creating and assisting in delivery of professional sales presentations.
Experience selling to local commercial accounts in territory
Excellent communication and presentation skills.
Sharp Electronics Corporation is an equal opportunity employer â€“ minority/female/disability/veteran
Job ID 2018-4230