Technical Service Representative

Technical Service Representative

Description

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day.

Background:

The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager.

Key Functions:

The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, trouble shoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.

Requirements:

5 years minimum industry or related experience preferred. Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. Experience in a printing ink manufacturing or printing environment with press side technical skills required.

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International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ~~~ or ~~~.

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Location

STATE WIDE, TN, US, #STATE WIDE, AR, US, #STATE WIDE, TX, US, #STATE WIDE, LA, US, #STATE WIDE, MS, US, #STATE WIDE, OK, US, #

Category: Sales & Marketing

Date: May 16, 2024

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