Timekeeping Supervisor

Description Job Purpose

The Timekeeping Supervisor performs specialized tasks across the Kronos timekeeping applications. This role serves as a configuration specialists to support the multiple business units with policy and contract changes in US and Canada. The Timekeeping Supervisor is responsible for configuring and supporting the Kronos application for payroll calculations, union contracts, and laws regarding paid time off plans.

Typical Business Titles

imekeeper Supervisor, Timekeeping Team Lead, Timekeeping Business Analyst

Differentiator

• A leader who leads specialist team members through influence and guidance across sub-functions of payroll operations

• Executes operational directions from leadership

• Problems faced are often complex and require investigation and analysis

Key Tasks

• Manages multiple business units requests and updates to the Kronos timekeeping system and ensures that work is assigned to team members appropriately and completed timely.

• Manages and responds to business unit staff and employee escalations (including analysis, resolution and employee communication, etc.). Ensures compliance with payroll policies and procedures.

• Runs and balances time files for the weekly and biweekly payroll runs for Supply Chain US and DGF US and supports Cost Rica group on Express time files and inquiries.

• Supports year end task for configuration within Kronos timekeeping system such as holiday table, MX pay period dates and accrual updates.

• Partners with site representatives and managers to provide end-to-end operational guidance and support.

• Responsible for day-to-day activities pertaining to the Kronos application tickets and emails.

• Works with internal and external parties to triage and resolve escalated issues from business units.

• Assists in audits and projects related to Kronos application.

• Completes Kronos activities, such as: user view changes and set up, submitting Kronos IT tickets and running reports, and historical corrections.

Stakeholders

• Communicate and influence team members to accept practices and approaches

• Develop strong, trusting relationships with business leaders across DPDHL

• Cooperate with and coordinate 3rd parties e.g., external service providers

Management Responsibility

Competencies

Note please review the attached Job Family Document for common competencies for this level and position

Qualifications & Key Requirements

Education Level

• Bachelor's Degree or equivalent, preferred

• CPP (Certified Payroll Professional) preferred

Experience Level

• 3+ years of timekeeping experience

• 3+ years of payroll experience, including expertise in a multi-state payroll environment, preferred, but not required

• Exposure and knowledge of complex HR processes that impact timekeeping and payroll applications

• Advanced Excel Skills

• Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications

• Strong analytical and problem-solving skills as problems faced are often complex and require extensive investigation and analysis

• Strong communication skills (oral & written); ability to effectively interact with others at all levels

• Bilingual (Spanish speaking), preferred Requirements Kronos, Kronos Timekeeping System, Timekeeping software, Payroll, Payroll software

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