• VIRTUAL, BSR 1, SMB Direct Sales - Northeast Division Footprint

    ComcastFeasterville Trevose, PA 19053

    Job #1336816500

  • Business Unit: Due to current circumstances regarding COVID-19, this position will be virtual for candidates within the Northeast Division Footprint (subject to change in the future based on business need)Job Summary:Responsible for inbound telesales of Comcast services to small-to-mediumbusiness customers.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Meet and exceed sales quotas by generating sales from inbound callsand follow-up with potential customers to sell Comcast Business Servicesproducts or services.- Ensure CRM software is accurate and up to date on daily basis.- Manage the customer relationship from initial call, through close toresolve on the first call or escalate appropriately.- Deliver best-in-class customer experience and represent ComcastBusiness Services in a professional and courteous manner to prospectsand customers.- Keep up-to-date on product knowledge, industry information, andcompetitive landscape.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- High School or Equivalent--- Generally requires 0-2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer